PropelvaPropelvaSWAP · BUY · SELL

Terms of Service

Effective date: 19 September 2026

1. Operator and scope

Propelva ("we", "us") is operated by:

Propeller Plan Sp. z o.o.
ul. Święty Marcin 29/8, 61-806 Poznań, Polska
NIP: 7831837046 · REGON: 388949083 · KRS: 0000899016
Registration court: Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego.
Kapitał zakładowy: 5 000,00 PLN
Email: [email protected]
Telephone: +48 61 616 62 61

These Terms govern our marketplace account, listing, discovery, messaging and deal services in the Propelva app and on propelva.app (the Service). You accept them when completing account registration. Merely visiting the website does not create a paid marketplace contract. Joining the launch waitlist does not reserve a game or oblige you to buy anything.

We provide these Terms before acceptance in a form you can save. Personal-data processing is explained in the Privacy Policy; accepting these Terms does not grant optional marketing or analytics consent.

2. Our role and the parties to a deal

Propelva provides marketplace and, where available, payment and shipping coordination services. The sale or swap contract is between the users identified in that deal. We do not own the listed games or routinely inspect them. The seller is responsible for title, description, condition and delivery. In a swap, each party is responsible for the items they supply.

Our separate contract with you covers the services and fees described here. Our marketplace role does not remove our responsibility for our own services, statutory platform obligations or mandatory consumer rights. Stripe processes payments; the selected shipping provider performs transport.

The available features, countries, shipping routes and seller types are those enabled in the Service. Business-selling provisions below apply where that feature is enabled. A country being listed as planned does not mean shipping or trading there is available.

3. Eligibility and accounts

Our eligibility policy requires 16 years of age to hold an account and 18 to list, buy, sell, swap or otherwise commit to a transaction. A business account must be operated by someone authorised to bind that business. These are platform rules, not a statement that GDPR sets contractual capacity. If you are 16 or 17, you may use the permitted account/browsing features only where you have the legal capacity or necessary representative consent to do so.

Provide accurate information, keep it current and protect your sign-in details. Use one personal account unless we authorise otherwise. Notify us promptly of unauthorised access. You are responsible for your own conduct; you are not automatically liable for every unauthorised action merely because it occurred through your account.

4. Access and technical requirements

The Service requires an internet connection, a supported app/device or modern browser, and access to your registered email. Installed-app compatibility is shown in the relevant app store. Photos and notifications may need device permissions. Payment and shipping features require the information and verification indicated in the flow. Your network provider may charge you.

Account creation and ordinary listings do not themselves carry a subscription fee. Deal charges are explained in §7. We may carry out maintenance and updates and will communicate material planned disruption where reasonably possible. Statutory obligations concerning service conformity, updates and remedies remain.

5. Listings and seller status

Only list games or related items permitted by the Service that you own or are entitled to supply. Describe condition, completeness, edition, language, defects, price and delivery terms accurately. Use photos and content you have the right to use. Do not list stolen, counterfeit, illegal, recalled or unsafe products. Do not conceal missing parts or safety warnings. Keep availability current and perform a confirmed deal within the agreed times.

Where business selling is available, you must identify yourself as a trader when acting for commercial or professional purposes, provide required identity and consumer information, and comply with applicable product-safety duties. Your legal status depends on your actual activity, not simply a profile label, company registration or the DAC7 threshold. A business badge is not a guarantee of a game's quality or of every claim made by the seller.

6. Orders, offers and payment

Direct purchases and accepted offers

Review the items, delivery, total and payer obligations before committing. For a direct in-app purchase, the seller offers the item on the displayed terms; the order becomes confirmed when the payment succeeds and the Service confirms the order. An unsuccessful or abandoned payment is not a paid order. Do not pay again solely because confirmation is delayed; check its status or contact support.

An offer follows the review, acceptance and confirmation steps shown in the Service. Seller acceptance alone does not complete every offer-based deal: the offerer must confirm within the displayed deadline, ordinarily 24 hours after acceptance. The sale/swap becomes confirmed at that final confirmation, subject to the required payment steps. Each party must pay the amount assigned to them before the corresponding shipment can proceed. Expired offers and unpaid commitments can be cancelled under the displayed deadlines.

Stripe payments and payouts

For a platform-paid deal, Stripe processes a charge associated with Propelva's platform account, followed by a separate transfer to the seller's connected Stripe account after settlement. Seller onboarding and payouts are subject to Stripe's requirements and applicable terms. Payout readiness and verification can affect when money reaches the seller's bank.

This service provides delayed seller settlement. We do not represent it as a bank deposit, regulated escrow account or insurance policy. A pending balance in the app is a record of deal proceeds, not a general-purpose wallet. The protection fee pays for our transaction service; it does not promise compensation beyond these Terms or mandatory law.

Local and chat-arranged deals

Some local/pickup arrangements are coordinated in chat and do not collect a payment or create shipping through Propelva. In those cases the parties agree and carry out the handover and any permitted payment directly. The platform's payment-release and refund mechanism applies only to money collected through that mechanism. We still handle reports about conduct on the Service.

Do not divert a deal requiring in-app payment to an external payment channel to evade fees or controls. This does not prohibit arrangements the Service expressly presents as local or chat-settled.

7. Fees and currency

The item/cash amount, applicable protection fee, shipping cost, currency and total must be shown before the relevant commitment or payment. The current repository fee schedule distinguishes direct checkout from offer-based deals:

Deal route Protection fee
Direct shipped purchase from an individual 5% of item price, subject to a minimum of €1.10 / PLN 4.70 / CZK 27.50, according to listing currency
Such a direct purchase with an actual currency conversion An additional 2% of item price within the protection fee; the ordinary minimum applies to the 5% component
Direct checkout from a business, or with pickup selected Protection fee waived, including the above currency component
Platform-paid offer/swap 7% of the listed value of the items that party receives, where applicable; each receiving party can owe a fee. A received business seller's items are exempt. The direct-checkout minimums and 2% component do not apply to this calculation
A chat-settled arrangement with no platform collection No platform-collected protection fee

A shipped swap can carry shipping and protection charges even with no cash top-up. The offer fee is not calculated merely on the cash difference. Do not assume every pickup arrangement follows the same payment route; the particular flow and its disclosed charges determine the service being used.

We round to the relevant currency's smallest unit. Where the Service converts an amount, it displays the applicable charge amount and rate where provided; the agreed payment amount is recorded for the deal. A payout conversion may occur separately and need not use the buyer's original exchange rate. Your bank or card provider may apply its own currency conversion or charges.

8. Shipping, receipt and settlement deadlines

Use the delivery method agreed in the deal. The sender must package the game appropriately, comply with the selected carrier's rules and hand it over by the displayed deadline. Creating a label alone does not establish handover. Tracking is supplied by shipping providers and may be delayed or incomplete.

Inspect an item before confirming receipt. Manual receipt confirmation can start seller settlement. An open platform dispute prevents automatic settlement of the affected transaction while it is under review.

Current automatic completion: the configured window is two (2) days after confirmed carrier delivery. At the recorded deadline, an eligible transaction can complete automatically if no open dispute blocks it. The system requires a positive carrier delivery confirmation to trigger this settlement window. If tracking is unavailable or in an unknown status, automatic completion is suspended until receipt is manually confirmed by the buyer. A swap has separate shipment/settlement records for each side.

Automatic completion or payout does not extinguish statutory rights against a seller or claims concerning our own services. Contact support if an issue arises after the in-app window or a control is unavailable.

For a trader-to-consumer sale, the seller normally bears transport risk until the consumer or their nominated recipient takes physical possession, subject to the statutory exception for a carrier independently commissioned by the consumer and not offered by the trader. For a private sale or swap, risk is governed by the agreement and applicable law; these Terms do not impose a blanket transfer of transit risk to the buyer. Carrier compensation limits do not limit mandatory consumer remedies against a trader.

9. Problems, cancellations and refunds

For non-delivery, material mismatch, damage or another deal problem, use the in-app dispute option when available, or email [email protected] with the deal reference, a description and relevant evidence. Give accurate information and retain packaging/evidence where reasonably useful. You need not disclose irrelevant personal information or use one exclusive channel to exercise statutory rights.

We review the available facts and seek relevant information from the parties. Our platform outcome concerns settlement and use of our service; it is not a binding determination of legal rights by a court or statutory ADR body. You can ask support to review an outcome and explain your reasons. Refunds due through the platform are processed via the payment provider; receipt can take additional provider/bank processing time.

Cancellation options depend on payment, label purchase and shipment status. The Service may cancel abandoned payments or shipments that miss a deadline. For statutory withdrawal, refunds follow §10; we do not create a blanket "non-refundable protection fee" exception. Any other return or partial-refund agreement must clearly state what is returned, each refunded component and who bears permissible return costs.

10. Consumer rights and withdrawal

Buying from a private seller or trader

A genuine private-to-private sale generally has no statutory consumer 14-day change-of-mind withdrawal right. This does not eliminate contractual, defect or fraud remedies under applicable civil law. Labelling commercial activity as private does not remove consumer protection.

For a distance sale by a trader to a consumer, you normally have 14 days from physical receipt to notify the trader of withdrawal without giving a reason. Local collection does not itself remove this right if the contract was concluded at a distance. Send an unequivocal statement to the trader's disclosed contact address; the model form below is optional.

After withdrawal, return the goods within 14 days unless the trader offers to collect them. The trader must refund the item price and the cost of the least expensive standard outbound delivery offered, normally within 14 days of notice. For goods, the trader may withhold reimbursement until receiving the goods or evidence of return, whichever is earlier, unless they offered collection. You bear direct return costs only where lawfully informed of that obligation before purchase, unless the trader agrees to pay. You may be liable for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, subject to the law.

Statutory exceptions are narrow. Opening an ordinary board-game box does not, by itself, remove the withdrawal right. Exceptions for personalised goods, sealed hygiene goods or sealed software apply only if their actual legal conditions are met. A board game is not automatically within them.

Withdrawal is separate from conformity/defect rights. Trader sellers remain responsible for statutory remedies for non-conforming goods; a used item and a platform deadline do not remove those rights. Under Polish consumer rules, liability generally covers non-conformity revealed within two years of delivery. See UOKiK's consumer guidance.

Your separate service contract with Propelva

Consumer rights also apply to your contract with Propelva, even when the game seller is private. Where a statutory withdrawal right applies, you may withdraw from our distance service contract within 14 days of its conclusion by emailing [email protected] or writing to our postal address.

Starting a paid service during that period requires the legally required express request. If you then withdraw, a proportionate charge is permissible only where the legal conditions are met. The right is lost after full service performance only where the required prior express consent, acknowledgement and information have been obtained. Accepting all Terms or making a payment alone is not a blanket waiver. Statutory refunds are made by the original payment method unless you expressly agree otherwise without charge.

Optional withdrawal form

To: [the trader's disclosed name/address/email, or Propeller Plan Sp. z o.o., ul. Święty Marcin 29/8, 61-806 Poznań, Polska; [email protected], for our service]

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods / provision of the following service: [description].

Ordered on / received on: [date].
Consumer name(s): [name]. Consumer address: [address].
Date: [date]. Signature(s): [only if submitted on paper].

Delete whichever does not apply. A deal/order reference is helpful but is not mandatory for a valid notice that otherwise identifies the contract.

11. Search, matching and ratings

Search availability is affected by the supported markets, shipping eligibility, your query and chosen filters. The default listing order is newest first. Available alternative sorts use price, distance or the game's BoardGameGeek rating, not the seller's reputation rating. Distance uses the selected/profile location and listing location. Matching can use the game, edition and delivery preferences specified in looking-for requests. We do not currently sell paid placement in these results or list our own game inventory.

Deal participants can submit ratings tied to a completed transaction. This link is the check on eligibility to leave a rating; it does not verify the truth of every statement in it. Do not submit fake or manipulated reviews. Reports about ratings are handled through §12.

12. Content, reports and moderation

You retain rights in content you supply. You grant us a non-exclusive, royalty-free licence to host, reproduce, technically adapt and display it only as needed to provide the Service and handle support, safety and legal requirements. This includes using necessary infrastructure providers. Private messages do not become public promotional content under this licence. Retention after closure is governed by the Privacy Policy and applicable law.

Do not post unlawful content, infringe intellectual-property rights, harass, threaten or defraud others, expose private information, manipulate reviews, compromise security or evade a justified restriction.

To report allegedly illegal content, an unsafe product or a Terms breach, use an available report control or email [email protected]. A legal notice should identify the precise listing/content URL or identifier, explain why it is illegal, include supporting information, provide your name and contact email (unless the legal exception applies), and state that you believe the information is accurate and complete. An account is not required to email us.

We assess reports and may request clarification, remove or restrict content, limit an account or refer an issue to a competent authority. Decisions should be proportionate to the facts, severity, recurrence and effect on others. Where required, we acknowledge a notice and communicate the decision and available redress. Affected users receive reasons for content/account restrictions, including the contractual/legal basis and any relevant use of automated tools, unless a legal exception prevents disclosure. Requests for review go to [email protected] and must receive meaningful human consideration.

13. Business users and tax information

When business selling is enabled, traders are responsible for legal identity, pre-contract information, invoices/taxes, conformity, returns and product safety. Business-owned listings cannot receive swap offers in the current flow.

We may request seller tax/due-diligence information under DAC7, including for entities. The reporting test and processing are explained in Privacy Policy §5. It is not a new tax or a tax-free allowance. Sellers must provide accurate information and comply with their own tax obligations.

Where the EU Platform-to-Business Regulation (P2B) applies:

  • Grounds for restrictions are the breaches and risks described in §§5, 12 and 14. We give reasons for a restriction or suspension before or when it takes effect, on a durable medium, subject to lawful exceptions.
  • Termination of the whole intermediation service normally requires reasons and at least 30 days' notice. Exceptions are limited to those permitted by Article 4, including qualifying legal obligations, imperative national-law reasons or demonstrable repeated breaches. This is not a universal 30-day notice rule for suspending individual listings.
  • Ranking is described in §11. We do not operate competing seller inventory. The business-seller fee waiver in §7 is a difference in treatment based on seller status; it does not confer paid search priority.
  • You can access your listings and your own deal information through the Service, and request relevant records from support. We access marketplace records for the purposes in the Privacy Policy. You do not gain access to other users' private account records. Account closure removes app access; records retained under the Privacy Policy remain subject to legal access rights and justified support requests.
  • Submit complaints about our service, restrictions or P2B compliance to [email protected]. We will consider the facts and communicate the outcome. Court remedies remain available.

14. Suspension, closure and termination

We may restrict access proportionately for a material Terms breach, fraud, unlawful/unsafe content, security threats or a legal requirement. Consider warnings or narrower measures where sufficient; urgent protective action may be necessary. We explain the action and review route as required under §12; business users also receive §13 safeguards. We do not reserve an unrestricted right to keep your money or cancel accrued legal rights.

You may stop using the Service and request account closure. Outstanding deal, refund or legal obligations may survive termination. The in-app deletion control currently requires active deals to be resolved; privacy requests can still be made by email. Data retention and deletion are covered by the Privacy Policy. A justified restriction does not excuse our statutory duties or erase your claim to an amount lawfully due.

15. Responsibility and liability

Each party is responsible under applicable law for its own obligations. Propelva is responsible for its services and for matters for which the law makes it responsible; sellers are responsible for their goods and fulfilment. We cannot guarantee every user's statements or uninterrupted availability.

These Terms impose no contractual liability cap or blanket user indemnity. Applicable law governs recoverable losses. Nothing excludes liability that cannot lawfully be excluded, or limits mandatory consumer, personal-data, payment or product-safety rights.

16. Complaints about Propelva and independent redress

Email [email protected] or write to our postal address, describing the problem, any relevant reference and the remedy requested. Where Polish consumer law applies, we respond to a consumer complaint on paper or another durable medium within 14 days, unless a specific law provides a different rule. The statutory consequences of failing to respond apply. This complaint period differs from the GDPR response period in the Privacy Policy.

You may seek help from a consumer adviser or the European Consumer Centre in your country. Information about approved ADR bodies is available through the European Commission's consumer dispute-resolution directory. If a complaint remains unresolved, we provide the legally required information on a competent ADR body and whether we agree or are obliged to participate. This does not represent that we already belong to a particular ADR scheme.

The former EU ODR platform closed on 20 July 2025; it is not a current complaint channel. See the Commission's notice.

17. Governing law and courts

Polish law governs these Terms, subject to applicable conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protection under the law that would apply without that choice, including qualifying protection in your country of habitual residence. Court jurisdiction follows applicable law; we do not impose exclusive Polish courts on consumers or require compulsory arbitration.

Consumer safeguards also apply to natural persons acting in business to the extent national law grants them those protections, including qualifying non-professional business contracts under Polish law.

18. App stores

Apple App Store or Google Play terms apply to downloading and using the app through that store. They do not replace the sale/swap terms between users or our obligations for the Service. Any mandatory store-specific licence terms must also be provided in the applicable distribution channel.

19. Changes to these Terms

Changes may be needed for legal requirements, security, new or changed features, delivery/payment arrangements or prospective pricing. We explain material changes, their reason and effective date on a durable medium before they take effect. We do not retroactively change confirmed deal prices or remove accrued claims. You may terminate before a material change takes effect, subject to outstanding obligations and mandatory law.

For P2B business users, notice is at least 15 days, and longer where reasonably needed for technical or commercial adaptation, except for the specific legal/security exceptions permitted by Article 3. For consumers, changes also require a valid legal basis and any mandatory notice, consent or termination rights; continued use is not a blanket waiver of those rights.

20. Contact

For accounts, deals, complaints, content notices and product safety: [email protected]. For personal-data requests: [email protected]. Postal and operator contact details are in §1.